Introduction to ISO 9000:2008

Today, companies must compete in a global marketplace of world class competitors. To be successful, companies must understand and implement internationally recognized standards for Quality Management Systems.

The ISO 9000 (ANSI/ASQ Q9000) Series Standards provide models and guidelines for implementing the Quality Management Systems needed to compete in a global marketplace. Generic in nature, these Standards can be applied to any size or type of business. A company that successfully implements a Quality Management System based on the ISO 9000/Q9000 Series Standards may seek third party Quality Systems Registration to comply with customer requirements and improve the company’s competitive position.

Introduction to ISO 9000:2008 provides information on all aspects of the relevant ISO 9000/Q9000 Series Standards and an overview of the Quality Systems Registration process. Participants will learn key terms and definitions, the organization and contents of the Standards documents, fundamental Quality Systems requirements, steps of the registration process, and how to learn more about implementing the Standards.

This Seminar is oriented toward Executives, Managers, Supervisors, and Quality Professionals. It consists of nine instructional units and requires approximately eight hours for presentation. Participant Materials include copies of all slides, key reference information, and current information on relevant agencies and resources.

Please contact us to learn more about the ISO 9000/Q9000 Series Standards and how they may impact your company’s future.

To download the data sheet for this program, please click here. (PDF 55 KB)


Seminar Outline:

Unit 1 - ISO 9000 Series Background
Introduction
History
Future Directions

Unit 2 - ISO 9000 Series Documents
Introduction
Key Standards Documents
ISO 9000:2005/Q9000-2005
ISO 9001:2008/Q9001-2008
ISO 9004:2000/Q9004-2000
Related Documents
ISO/IEC 17021:2006
ISO 19011:2002
ISO 10000 Series
ISO 14000 Series
Relationships to Other Standards
ISO/TS 16949:2009

Unit 3 - Key Terms and Definitions
Introduction
ISO 9000:2005/Q9000-2005 Document Structure
Supply Chain Relationships
Supplier
Organization
Customer
Area Specific Terms and Definitions
Quality
Requirement
Customer Satisfaction
Capability
Management System
Quality Management System
Management
Top Management
Quality management
Quality Control
Quality Assurance
Organizational Structure
Process
Product
Project
Procedure
Characteristic
Quality Characteristic
Conformity
Nonconformity
Correction
Corrective Action
Preventive Action
Rework
Repair
Scrap
Concession
Deviation Permit
Release
Quality Plan
Objective Evidence
Verification
Validation
Audit

Unit 4 - ISO 9000 Quality Management Principles
Introduction
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Beneficial Supplier Relationships

Unit 5 - ISO 9001:2008/Q9001-2008 Requirements
Introduction
ISO 9001:2008/Q9001:2008 Document Structure
Quality Management System
General Requirements
Documentation Requirements
Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority and Communication
Management Review
Resource Management
Provision of Resources
Human Resources
Infrastructure
Work Environment
Product Realization
Planning of Product Realization
Customer-related Processes
Design and Development
Purchasing
Production and Service Provision
Control of Monitoring and Measuring
Equipment
Measurement, Analysis and Improvement
General
Monitoring and Measurement
Control of Nonconforming Product
Analysis of Data
Improvement

Unit 6 - Relationship to Excellence Models
Introduction
Excellence Models
Deming Application Prize
Malcolm Baldrige National Quality Award
Compliance versus Performance

Unit 7 - Performance Improvement Guidelines
Introduction
ISO 9004:2000/Q9004-2000 Document Structure
Quality Management System
Management Responsibility
Resource Management
Product Realization
Measurement, Analysis and Improvement

Unit 8 - The Registration Process
Introduction
Key Terms and Definitions
Certification
Registration
Accreditation
Accreditor
Registrar
Auditor
Lead Auditor
Benefits of Registration
Selecting a Registrar
General Registration Process
Preparation of the Quality Manual
Internal Audits
Application for Audit
Cost Quotations
Review of Quality Manual
On-Site Audit
Certification and Registration
Surveillance Audits
Use of Service Marks

Unit 9 - Learning More About the ISO 9000 Series
Introduction
Sources for Documents
Related Publications and References
Resources

 

 

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