Quality is not free! For most businesses, the Cost of Quality averages 15 to 20 percent of gross sales. Yet most businesses have no way of monitoring or managing the Cost of Quality. Understanding, identifying, and reducing your Cost of Quality is the best way to improve your company’s profitability.

Managing Through Cost of Quality will show you how to quickly estimate your company’s Cost of Quality, how to start or improve a Cost of Quality System, and how to combine Cost of Quality with Corrective Action Tracking for effective management. You will learn how to identify Quality Cost Elements in any department in a company and for any kind of business.

Managing Through Cost of Quality is oriented toward Executives, Managers, Supervisors, and Quality Professionals. It consists of six instructional units and requires approximately eight hours for presentation.

Seminar participants receive a Learner Handbook, a Learner Workbook, copies of selected illustations, and additional materials.

Please contact us to learn how identifying and managing your company’s Cost of Quality can make a positive difference in your company’s future.

To download the data sheet for this program, please click here. (PDF)

Seminar Outline:

Unit 1 - Introduction to the Cost of Quality
• Definitions of Quality
– Traditional Definitions
– Quality Defined as Fitness for Use
– Quality Defined as Conformance to
Requirements
• Defining the Cost of Quality
– Costs of Conformance
– Costs of Nonconformance
• Direct Quality Costs
– Prevention Costs
– Appraisal Costs
– Internal Failure Costs
– External Failure Costs
• Indirect Quality Costs
– Lost Opportunity Costs
– Customer Goodwill
– Erosion of Market Share
– Liability
– Penalties
• Concept of a Total Cost of Quality