Introduction to Problem Solving

Does your company need to make major decisions on new investments in equipment or personnel?  Does your team want to generate new product, service, process, or marketing approaches for improving your company’s competitive position?  Do you believe that identifying, analyzing, and solving problems is more important than assigning blame for the achievement of your company’s goals?

If you’ve answered yes to one or more of the above questions, your company will benefit from understanding and implementing formal problem solving techniques.

Our seminar program Introduction to Problem Solving will show you how to begin using formal problem solving techniques to:

Quickly identify, analyze, and solve problems
in any type of organization
Make better decisions based on both facts
and opinions
Take appropriate corrective or preventive
Identify, prioritize, and implement new
approaches for achieving your goals
Continuously improve your company’s
products, services, and operations

Introduction to Problem Solving is oriented toward Executives, Managers, Supervisors, and Technical Professionals. The program can be customized to meet the specific needs of your industry or group.

The program consists of eight instructional units and requires approximately eight hours for presentation. Participants receive a Seminar Binder including copies of all slides, reference information, and additional materials.

Please contact us to learn how to put the techniques of formal problem solving to work at your company.

To download the data sheet for this program, please click here. (PDF 43 KB)

Seminar Outline:

Unit 1 - The Problem Solving Process
Key Definitions
Nonconforming Unit
Corrective Action
Preventive Action
Formal Problem Solving Techniques
The Steps of Problem Solving
Choosing a Team
Team Members
The “Responsible Person”
The Facilitator
Subject Matter Experts
Choosing a Facilitator
Time Limitations


Unit 2 - Identifying the Problem
Stating the Problem
Avoiding Assignment of Blame
Avoiding Assumptions of Cause
Selecting Appropriate Tools and Techniques

Unit 3 - Analyzing the Problem
Tools and Techniques for Analysis
Collecting Real Data
Determining Root Causes
Separating Analysis from Potential Solutions

Unit 4 - Identifying Potential Solutions

Tools and Techniques for Identifying
Separating Solutions from Analysis
Prioritizing Solutions

Unit 5 - Implementing Solutions
Tools and Techniques for Implementing
Establishing the Plan
Implementing the Plan
Documenting Actions
Documenting Results

Unit 6 - Evaluating Solutions

Questioning Results
Determining if the Original Problem
Was Solved
Determining if New Problems
Were Created
Analyzing Benefits
Starting Again

Unit 7 - Tools for Problem Solving
Cause and Effect Diagrams
Cause Enumeration Diagrams
Dispersion Analysis Diagrams
Process Analysis Diagrams
Charts and Graphs
Check Sheets
Control Charts
Attributes Control Charts
Variables Control Charts
Cost Benefit Analysis
Criteria Rating
Designed Experiments
Flow Charts
Force Field Analysis
Gantt Charts and PERT Charts
Pareto Charts
Regression Analysis
Paired Comparisons
Process Maps
Failure Mode and Effects Analysis
Surveys and Interviews
Weighted Voting
Additional Tools and Techniques

Unit 8 - How to Learn More
Online Resources
Books and Publications
Training Materials

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