Does your company need to make major decisions on new investments in equipment or personnel?  Does your team want to generate new product, service, process, or marketing approaches for improving your company’s competitive position?  Do you believe that identifying, analyzing, and solving problems is more important than assigning blame for the achievement of your company’s goals?

If you’ve answered yes to one or more of the above questions, your company will benefit from understanding and implementing formal problem solving techniques.

Our seminar program Introduction to Problem Solving will show you how to begin using formal problem solving techniques to:

• Quickly identify, analyze, and solve problems
in any type of organization
• Make better decisions based on both facts
and opinions
• Take appropriate corrective or preventive
actions
• Identify, prioritize, and implement new
approaches for achieving your goals
• Continuously improve your company’s
products, services, and operations

Introduction to Problem Solving is oriented toward Executives, Managers, Supervisors, and Technical Professionals. The program can be customized to meet the specific needs of your industry or group.

The program consists of eight instructional units and requires approximately eight hours for presentation. Participants receive a Seminar Binder including copies of all slides, reference information, and additional materials.

Please contact us to learn how to put the techniques of formal problem solving to work at your company.

To download the data sheet for this program, please click here. (PDF)

Seminar Outline:

Unit 1 - The Problem Solving Process
• Introduction
• Key Definitions
– Entity
– Defect
– Nonconformity
– Nonconforming Unit
– Rework
– Repair
– Deviation
– Wavier
– Disposition
– Corrective Action
– Preventive Action
• Formal Problem Solving Techniques
• The Steps of Problem Solving
• Choosing a Team
• Team Members
– The “Responsible Person”
– The Facilitator
– Subject Matter Experts
– Stakeholders
• Choosing a Facilitator
• Time Limitations